PRODUCTS/PRICING
All product prices are shown in £ sterling including VAT and exclusive of delivery. All prices are subject to change without notice. Any images associated with our products are for illustration purposes only. If your order cannot be fulfilled you will be offered an alternative. If an acceptable alternative is not available then you will be offered the relevant refund.
PAYMENT
We use Paypal online secure payment method for the convenience of customers wishing to pay by credit or debit card. You do not have to sign up Paypal in order to use this payment method. At checkout you will directed to theDVDLOVER payment page, where you can enter your card details. There is no extra charge to you for using this method of payment. All card details are handled securely by Paypal, please be assured that DVDLOVER will have no access to these details.
Alternatively, payments by cheque or postal order will also be accepted. Note that goods will not be despatched until cheques have cleared. If cheque payments are not received within 7 days of the order being placed, then the order will be cancelled. If you prefer to pay by postal order we recommend that the postal order be crossed.
Please do no send cash in the post
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DELIVERY
You cannot request a delivery date. Despatch will normally take place within 1-2 days of payment being received (or if payment is made by cheque, within 1-2 days of the cheque clearing - which is usually 5 working days). Confirmation of receipt of order will be sent via email, as will notification of despatch. An alternative delivery address may be given when placing your order, if this is more convenient. Delivery will be by first class standard - first class is normally delivered next working day, but these times are not guaranteed.
POSTAGE COSTS
Posatage charge is £1.50 per item.
All postage costs will be displayed at checkout before your order is confirmed.
Please note that postage charges are subject to change without notice.
RETURNS
We offer a full refund on any faulty products. Please note that postage costs will not be refunded on goods returned for any other reason. Goods MUST be in their original condition and packaging. All goods for which a refund is required MUST be received back at our office within: (UK customers) 7 days from the day the order was dispatched. Refunds will usually be made according to the original payment method, and normally within seven working days of us receiving and accepting the goods. For any returns which are not faulty or damaged, please ensure that packaging is adequate. We reserve the right to request repayment of any discount used against goods returned.
Please contact us before returning any item. We recommend that returns are sent by Recorded Delivery.
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